Dr John Graham studied dentistry in Scotland, but practices in Perth, Australia.
“One big difference here is the amount of time I get with my patients”, says Dr John Graham who found “working under the National Health Service (NHS) in Scotland, means you have to move from patient to patient, with only a short amount of time to get to know them.”
“In Australia, and particularly working for DB Dental, I can give my patients the time to listen to them, make them feel comfortable and make them feel heard,” says Dr Graham who values communication as part of his approach to dentistry.
Noting he’s now expanding into more technology-oriented services like Invisalign, Dr Graham says “my patients at DB Dental Perth CBD tend to be busy working professionals. They have demands and expectations. Because we use technology, we can often show them what’s happening inside their mouth with 3D scanning, and how their teeth can look after treatment. We do what we can to cater to them, and we are conscious of time, as they are often visiting us for whitening or for a consult on their lunch break.”
Every patient is different
“We try and structure the appointment to the individual. If they want a service like in-chair whitening, for example, we can make fairly impressive changes within an hour. We use Philips Zoom Whitening and in a lunch break you can achieve up to 8 shades of difference.
As well as offering proven results, the Philips Zoom Whitening has little to no sensitivity according to over 90% of their patients surveyed.”
“Investing in technology like Philips Zoom is worthwhile because it means we can meet our patients’ wants and needs,” says Dr Graham.
“Every practice and suburb have their own personality, but I am really enjoying DB Dental Perth CBD.”
How do you make patients feel comfortable?
I take time. Some procedures, like a root canal, are never going to be looked forward to by a patient but it’s important to make it as comfortable as possible so that they get the best outcome. That can mean spreading it across two appointments if necessary.
How do you cater to busy professionals?
We invest in technology and training so we can adequately meet their requests. For example, we offer Invisalign because it is in demand at the moment.
What’s important to you as a dentist?
I enjoy caring for my patients and making them feel informed, and happy, about their health and their results. As a dentist, that means continuing education because you need to be across the latest techniques and technology.
What do you value outside of dentistry?
I enjoy travelling around the world. When I’m not traveling, I’m keen on taking an active role in the community. On occasion, I’ve done both with fundraising or sports.